Delivery & Returns

Ruby Rocks Delivery Options

UK Next Day Delivery: Order by 3pm Monday - Friday for delivery the next day (including delivery on Saturday) - £6.95

UK Nominated Day Delivery: Nominate a delivery day up to 7 days in Advance not including next day delivery (Delivery Monday – Saturday) - £5.95

UK Standard Delivery: within 3 working days (excluding Weekend delivery) – £3.95 or FREE if you spend over £75

Europe Standard: up to10-12 working days £10.00

USA Standard: up to10-12 working days £16.00

Rest of world Standard: up to10-12 working days £16.00

All delivery time-scales exclude bank holidays

Ruby Rocks Online Store values your custom and to ensure that your order gets from us to you safely, all orders will require a signature upon delivery.

Delivery costs for international orders do not include duty and custom charges for the country receiving the product, so you may be required to pay additional domestic sales taxes at the time of delivery.

Exchanges & Returns

In the event of a wrong size being ordered and an exchange is required, this can be provided (subject to availability) but a delivery charge will be incurred. If an alternative size is not available we will issue you a credit voucher (to the value of the item you purchased) to use on Ruby Rocks Online Store. We will only exchange or issue credit codes on products returned within 14 days of your receipt of the product.

If you wish to exchange a product, you must contact us by email to returns@rubyrocks.co.uk Please state the reason for the exchange (if wrong size... what size you now require), name of product and your name and address and order reference number. Only when we have issued you with a returns authorisation code and postal address to return must you proceed to return the product to us.

(We will not accept returned products that have been worn, marked or the Ruby Rocks tag removed. All products must be returned in original packaging and enclosed paperwork.)

If your product is faulty you can return it to us, providing it is in its original condition, for a refundwithin 14 days of receipt. Whilst all products are checked thoroughly for defects before dispatch, we do also advise that customers check products on receipt and before removing the Ruby Rocks tag. We will not accept returns and issue refunds for any non-faulty products also products that have been worn and tags removed. We will not accept returns for items returned outside of the 14 day return period, or items that have been worn, marked or the Ruby Rocks tag removed. All products must be returned in original packaging and enclosed paperwork.

All deliveries will require a signature for instances where delivery does not take place because they could not secure a signature on delivery, the order will be taken to a delivery office e.g. Royal Mail postal office. If you do not collect the order, or arrange a redelivery, the order will usually be returned to us. In this instance we resend the order to you, at your expense. However, the 14 day exchange & returns policy will apply to the date that initial delivery was made, not the date of redelivery.

The value of refundwill exclude delivery costs. You the buyer are responsible for the cost of returning any products. Ruby Rocks is not responsible for any returns lost or damaged in the post, so buyers are advised to return products using a signed for delivery service. Please also note that the products can take up to 7 working days to arrive with us, unless sent via special delivery, so please ensure you allow enough time for any return.

If you wish to return a product you must contact us by email to returns@rubyrocks.co.uk. Please state the reason for the return, name of product and your name and address and the reference order number given to you at time of purchase. Only when we have issued you with a returns authorisation code and postal address to return must you proceed to return the product to us.

Once we have received the returned products in their original condition, Ruby Rocks tag intact, and complete with all their original packaging and paperwork, we will refund the original credit or debit card used for the purchase (excluding original delivery charge). The time taken for the refund to be credited to your account will depend on your bank or credit card issuer so please allow up to 10 working days.

Very important when returning any product:

We recommend that you use either a recorded-delivery service or a courier that will offer proof of delivery. It will protect you if you have proof of delivery of returned products, only when Ruby Rocks Online Store have received these goods (in adherence with our returns and exchange policy) do they become our responsibility.

Cancellations

Under the UK Distance selling regulations you have the right to cancel the purchase of any product within seven working days of delivery.

If you wish to cancel the purchase of a product you must contact us by email to returns@rubyrocks.co.uk. Please state name of product and your name and address and the order reference number. Only when we have issued you with a returns authorisation code and postal address to return must you proceed to return the product to us.

We will not accept returned products that have been worn, marked or the Ruby Rocks tag removed. All products must be returned in original packaging and enclosed paperwork.

Your statutory rights are not affected by this delivery and returns policy